PRIVACY POLICY


Last Updated: 12/01/2025

Parcel Platform (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our website and services.

Parcel Platform operates solely as a marketplace connecting parcel senders and travelers. We do not transport parcels, do not verify users, and do not handle payments between users.

1. Information We Collect

We may collect:

1.1 User Account Information

  • Name

  • Email

  • Phone number

  • Country/city

  • Profile details

1.2 Sender Information

  • Pickup and delivery addresses

  • Parcel details (description, weight, dimensions)

  • Photos/images of parcels

  • Sender contact information

1.3 Passenger Information

  • Flight number, date, and route

  • Available weight/space

  • Price per kg or total price

  • Travel-related information

1.4 Communications

  • Internal chat messages

  • Notifications

  • User-submitted content

1.5 Technical Information

  • IP address

  • Browser type

  • Cookies

  • Device information

  • Usage logs

1.6 Optional

If you choose to share phone/email in chat, it is stored in system logs.

2. How We Use Your Information

We use your information to:

  • Operate the Parcel Platform marketplace

  • Display Sender and Passenger listings

  • Enable user-to-user communication

  • Provide customer support

  • Improve our website

  • Prevent fraud and abuse

  • Comply with legal obligations

We do NOT:

  • Sell your personal information

  • Handle payments

  • Collect financial or credit card data

3. Sharing of Information

We may share your information only with:

3.1 Other Users

When you post a listing, relevant information becomes visible to:

  • Registered Senders

  • Registered Passengers

3.2 Service Providers

Such as:

  • Hosting providers

  • Email/SMS providers

  • Security and analytics tools

These providers are contractually obligated to protect your data.

3.3 Legal Requirements

We may disclose information if required by:

  • Law enforcement

  • Airport or customs authorities

  • Court orders

  • Government regulations

4. Cookies

Parcel Platform uses cookies for:

  • Login sessions

  • Security

  • Analytics

  • User preferences

You may disable cookies in your browser but some functionality may be affected.

5. Data Retention

We retain your data:

  • As long as your account is active

  • As required for legal purposes

  • As necessary to prevent abuse or fraud

You may request account deletion at any time.

6. Security

We use industry-standard security methods to protect your data, including:

  • SSL encryption

  • Secured databases

  • Access control

However:

  • No system is 100% secure

  • We cannot guarantee absolute protection

7. Children’s Privacy

Parcel Platform is not intended for children under 18. We do not knowingly collect data from minors.

8. Your Rights

Depending on your jurisdiction (GDPR, CCPA), you may:

  • Request access to your data

  • Request deletion of your data

  • Correct your information

  • Object to processing

  • Download a copy of your data

  • Opt out of marketing messages

Contact us at: [Add Contact Email]

9. Third-Party Links

Parcel Platform may contain links to third-party sites. We are not responsible for their privacy practices.

10. Changes to Privacy Policy

We may update this Privacy Policy at any time. Continued use indicates acceptance of updated terms.

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